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In-House Trainings

TQM–Total Quality Management
Six Sigma
Lean Management
ISO 9001:2000
ISO/TS 16949
Balanced Scorecard
EFQM Excellence Model
Strategic planning for process improvement
Reengineering and process redesign
ITIL/ITSM and ISO 20000 in practice

 

In-House Trainings

Customer orientation
Sales force development programme
Front office development programme
SIX SIGMA – comprehensive training project.
Training and support of projects - increasing effectiveness
by means of Six Sigma methods
KAIZEN/KVP - comprehensive training project.
Continuous process improvement – involving staff
in problem-solving and process improvements
Call Centre staff development programme
Presentation academy
The art of communicating (communication skills)