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FBE logo sk FBE Bratislava
 
 

FBE provides project management and consulting services in:
  • Public relations, positioning, marketing
  • Trade, zákaznícka orientácia, call center
  • HR development, corporate culture analysis
  • Total Quality Management, EFQM Exellence Model, Balanced Scorecard
  • Lean management, Six Sigma, business process analysis and improvement, re-engineering
  • ISO 9001:2000, statistical process control methods, total productive maintenance
  • Coaching and long-term training courses in individual coaching and group facilitation
  • Talent Management programs for High Potentials
  • Personal diagnostic tools - AC/DC, 360° feedback, psychological testing

 

FBE provides training and HR development programmes in:
  • Development of managerial skills: staff management, presentation of plans, communication and problem solving, staff motivation, manager´s time management, teamwork, creative problem solving training, negotiating
  • Business development and building efficient communication channels with customers: selling techniques, communication for sales people, selling psychology, training programmes, workshops and coaching for sales departments, customer orientation, key account management
  • Telephone communication with clients: training and coaching for call centre operators, audio training for professional telephone communication
  • General skills: communication training programmes, conflict management, time management, assertiveness, empathy, workload and stress management, personal motivation and career building
  • Management systems: strategic management, marketing, quality management (TQM), Six Sigma, re-engineering, business process improvement, innovation management, change management, project management
  • Tools and Methods for Process Improvement: Process mapping and analysis, Statistical Process Control (SPC), Quality Function Deployment (QFD), Failure Mode and Effect Analysis (FMEA), TPM (Total Productive Maintenance), Design of Experiments (DOE), Value Analysis, Benchmarking