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In-House Trainings

Professional phone communication List of Call Centre training courses

  • Incoming calls-oriented training courses
    • Basic phone skills training
    • Standard phone conversations training
    • Difficult phone conversations training
  • Outgoing calls-oriented training courses
    • Outgoing calls
    • Retention-based phone conversation
    • Collecting receivables I.
    • Collecting receivables II.
  • Sales-oriented training courses
    • Sales on the phone I.
    • Sales on the phone II.
    • Advertising campaign-specific sales training
  • CC staff training courses
    • Managing (leading) colleagues
    • How to coach effectively?