Professional phone communication
List of Call Centre training courses
- Incoming calls-oriented training courses
- Basic phone skills training
- Standard phone conversations training
- Difficult phone conversations training
- Outgoing calls-oriented training courses
- Outgoing calls
- Retention-based phone conversation
- Collecting receivables I.
- Collecting receivables II.
- Sales-oriented training courses
- Sales on the phone I.
- Sales on the phone II.
- Advertising campaign-specific sales training
- CC staff training courses
- Managing (leading) colleagues
- How to coach effectively?